Face Beauty Company will refund or exchange all products returned within 14 days of receipt of your order, if unopened (seal intact) and in perfect resalable condition, subject to completing and signing a refund policy form. Refunds can only be made to the billing details provided when ordering.
If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition and are subject to a 25% re-stocking charge.
If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place), then it will not be eligible for a return, refund of exchange.
Any item returned to FBC must be sent via a tracked delivery service, we recommend Royal Mail recorded delivery.
Postage for Refunds/Returns is non-refundable.
Postage will be charged on replacement items.
Any returned orders must be sent in original outer packaging.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the goods to FBC at your own cost. The goods must be returned to the FBC UK address as stated on our website within 5 working days of the day of giving written cancellation. You must ensure that the goods are not damaged in the meantime or in transit.
Once you have notified FBC that you are cancelling the contract, FBC will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your debit/credit card for the product.
Except in the case of faulty, damaged in transit or misdescribed goods, if you do not return the goods as required, FBC may charge you a sum not exceeding the direct costs of recovering the goods.
Please inspect goods fully on receipt and notify FBC in writing of any damages / missing products within 24 hours of receipt. We reserve the right to refuse the right to cancel the contract if the products are found to have been used by you, except where a fault is discovered which could not have been discovered otherwise than unsealing the goods.
Damages / missing products must be reported to FBC within 24 hours from receipt of the goods. FBC cannot accept responsibility for damages / missing products reported after this period. All packaging, inner and outer, must be retained and photographs (and/or the packaging) must be forwarded to FBC as soon as requested along with a FBC non-receipt form in cases where an item is missing.
We will refund the purchase price in full, plus the cost of return packaging, if the return results from an error made by us, or from a defective item.
Sometimes a product will not be available, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can cancel your order in accordance with the cancellation policy above. We will refund the purchase price in full, plus the cost of return packaging.
In the case of a parcel being returned to FBC due to the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by FBC will not be refunded.
If a product is to be returned due to a reaction caused to the skin, the decision to accept a return is at FBC’s discretion.
In the instance of seeking a refund or exchange due to a product reaction, FBC cannot consider this unless a Product Reaction Authorisation Form has been completed in full with accurate information. Any products returned will be sent to the manufacturers for testing and must be returned at the customer’s own cost.